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Pendragon Forms Case Study

Help Desk

 

Scenario:

Pendragon Forms is used to track help desk issues downloaded from a PC database into a Palm Computing connected organizer.

 

Case Study

Developer/Location:

IT department of an academic institution in British Columbia, Canada

 

Forms Development Time:

20 Minutes.

 

Before Pendragon Forms:

Before using Pendragon Forms, all calls were printed out on paper forms. Upon completion the solutions were entered into the database by the helpdesk staff. This original method was time consuming and generated a lot of paper.

 

Benefits:

The electronic forms saves hours of tech time wasted on paperwork.

 

Estimated ROI:

670% over 6 months.

 

 

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